Help Center

Quick answers for accounts, conversations, billing, and privacy.

Getting started

Browse Discover, choose a companion, and begin with a free conversation. An account keeps chats and preferences across devices.

Create your own companion

Use Create to set personality, interests, an optional portrait, bio, and first message. Refine avatars and details anytime in My AI.

Memory and relationship

Velora stores durable facts you share and keeps a short relationship summary. Review or delete memories from Account.

Membership and credits

Membership covers text conversations and recurring credits. Images and voice use credits; purchased credits do not expire while the account is active.

Safety controls

You can report a response, block a companion, clear a conversation, export your data, or permanently delete your account.

Payments

After checkout you return to Membership with a success or cancel notice. Credits and membership update once the payment processor confirms.

Still need help?

Contact support for account, safety, or payment questions.

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